How can we help?

Browse common questions below, or use the contact form and we'll get back to you within one business day.

Use the contact form and we'll reply within one business day.

Common questions

How do I create my first invoice?

Tap the + button on the Jobs tab, fill in the customer details and line items, then tap Save. Your invoice is ready to share instantly.

How do I share an invoice?

Open any job, then tap Share. You can send via WhatsApp, email, or download as a PDF — whatever your customer prefers.

How do I collect card payments?

On the invoice screen tap "Create Payment Link". Spanner generates a Stripe-powered link your customer can pay from their phone. Funds go directly to your connected bank account.

How do I set up Stripe to receive payments?

Go to Account → Earnings → Connect Stripe. Follow the onboarding steps to link your bank account. Once approved, payment links will be active on all your invoices.

I upgraded to Pro but it is not showing.

Pull-to-refresh on the main Jobs screen to sync your subscription status. If it still shows Free, sign out and back in. If the problem persists, email us with your account email.

How do I cancel my Pro subscription?

On iOS: Settings → Apple ID → Subscriptions → Spanner → Cancel. On Android: Google Play → Subscriptions → Spanner → Cancel. You keep Pro access until the end of the billing period.

Can I use Spanner on multiple devices?

Yes. Sign in with the same account on any device. Your jobs, customers, and subscription sync automatically.

How do I change my business name or ABN?

Go to Account → Business Details. Changes apply to all future invoices immediately.

I accidentally deleted a job — can I recover it?

Deleted jobs cannot currently be recovered. We recommend marking jobs as unpaid or archiving them rather than deleting.

Which countries does Spanner support?

Australia (GST), United States (Sales Tax), United Kingdom (VAT), New Zealand (GST), and Canada (HST/GST). Tax rates and currency are set automatically based on your account country.

Still need help?

Can't find the answer above? Drop us a message and we'll sort it out.